UK MAINLAND DELIVERIES:

 

Next Working Day Delivery

All orders placed before 3:00pm Monday – Thursday will be sent the same day for Next Day Delivery via DPD (To be delivered any time between 7:00am – 7:00pm) – Excluding Saturdays, Sundays & Bank Holidays

Next Working Day Delivery before 10.30am

All orders placed before 3:00pm Monday – Thursday will be sent the same day for Next Day before 10.30am via DPD (To be delivered between 7:00am – 10.30am) – Excluding Saturdays, Sundays & Bank Holidays

Next Working Day Delivery before 12.00pm

All orders placed before 3:00pm Monday – Thursday will be sent the same day for Next Day Delivery before 12.00pm via DPD (To be delivered between 7:00am – 12:00pm) Excluding Saturdays, Sundays & Bank Holidays

All orders placed on Thursday after 3:00pm will be sent Next Day Delivery via DPD (To be delivered Monday between 7:00am – 7:00pm) Unless Saturday or Sunday Delivery has been selected. If the item is a fridge line it will not be sent out until Monday, for delivery on Tuesday, unless Saturday or Sunday delivery has been selected.

Saturday Delivery

All orders placed before 3:00pm Friday will be sent the same day for Saturday delivery via DPD (To be delivered Saturday between 7:00am – 7:00pm)

Saturday Delivery before 10.30am

All orders placed before 3:00pm Friday will be sent the same day for Saturday delivery before 10.30am via DPD (To be delivered Saturday between 7:00am – 10.30am)

Saturday Delivery before 12.00pm

All orders placed before 3:00pm Friday will be sent the same day for Saturday delivery before 12.00pm via DPD (To be delivered Saturday between 7:00am – 12.00pm)

Although we do try our best to ensure all parcels are delivered on time, occasionally there may be delays with the courier which is out of our hands, especially at the busier times of the year. DPD do not guarantee Next Day Delivery, howeve3r they do aim to achieve this.

PLEASE NOTE

Due to the nature of our products, Bridge Medical Group does not recommend leaving in a safe place or with a neighbour. If a safe place or a neighbour is selected, Bridge Medical Group will not be liable for any missing/damaged items. Bridge Medical Group will not be responsible for any changes made by the customer to the courier.

CLICK AND COLLECT:

At Bridge Medical Group, our click and collect policy means that you can quickly place your orders and collect them at a time that suits you.

You can collect from:

12 Beecham Court
Wigan
Greater Manchester
WN3 6PR

Rosemount Business Park
143 Charles Street
Unit M15
Glasgow
G21 2QA

Unit 9 Crown Passages
Hale
Cheshire
WA15 8SP

1 Bedford Mews
Off Bedford Road
East Finchley
London
N2 9DF

WHAT TIME CAN I COLLECT MY ORDER?

Collection times: Monday to Friday: 1:00pm – 5pm

PARCEL PROTECTION:

We offer Parcel Protection on all parcels for an additional fee of £7. This covers your order when in the hands of the courier. If you purchase Parcel Protection and your item is damaged, lost or delayed, Bridge Medical Group will send out a replacement as quickly as possible.

If you choose not to take out Parcel Protection, the customer will need to open an investigation with DPD. This can be a lengthy process, sometimes taking several weeks, with no guarantee of the full refund from DPD. DPD will only insure your parcel up to the value of £100, if Parcel Protection isn’t chosen. This is DPDs policy, and the refund will come from DPD, not Bridge Medical Group.

We highly recommend that customers purchase this additional cover, as we will immediately send out a replacement if the parcel is lost and parcel protection is chosen.

Please note the customer is responsible for their delivery, therefore we do advise being in on the day of delivery, if delivery is missed this is the customer’s responsibility. DPD will attempt to deliver three times, and if they have still not been able to deliver, it will be returned to Bridge Medical Group. If this happens, we will automatically refund you the cost. If you still require the items, you will need to order again.

Please be aware, if delivery is missed, the courier may deliver to the nearest DPD collection point.

If delivery isn’t completed, Bridge Medical Group will not be responsible for any fridge lines.

PLEASE NOTE: During busier times of the year, we cannot always ensure that the courier will deliver your parcel during the chosen time slot. This is out of our hands and control, though we will always try our best to ensure that your parcel is sent out and received on time.